Technical Support for Corporate Steel Structures

Linh Phương - 10/21/2025
Warranty and after sales support policy

In the field of steel structures and mechanical fabrication, technical factors play a decisive role in ensuring the durability, safety, and investment efficiency of any project. With nearly two decades of experience in design – fabrication – production – erection, Truong Thinh Corp has developed a comprehensive technical support system that helps corporate clients minimize design risks, optimize construction processes, and reduce maintenance costs throughout the project lifecycle.

1. Design consultation and component selection

From the pre-project stage, Truong Thinh works closely with investors to determine the most suitable structural solutions and steel fabrication methods for each project type—from factories, logistics warehouses, and pre-engineered steel buildings to specialized industrial facilities.

Drawing from experience in over 300 domestic and international projects, our engineering team carefully calculates the balance between load capacity, span, and height to determine the optimal beam and truss cross-sections and materials.

Design consultation and component selection
Design consultation and component selection

Clients also receive detailed consultation on steel grades (SS400, Q235, Q345, or high-strength steel) and surface treatment – coating – galvanizing processes to ensure fabrication quality meets both TCVN and international standards. Deflection, vibration, and deformation control solutions are simulated using professional software such as SAP2000, Tekla Structures, and Revit, supporting accurate designs for both shop fabrication and on-site erection.

2. Technical drawings and engineering calculations

After the design plan is finalized, Truong Thinh provides a complete set of shop drawings and CNC fabrication data for all components—beams, columns, bracing, purlins, and anchor bolt systems. Both 2D and 3D drawings clearly illustrate assembly details, welding points, and bolt connections, which are controlled under ISO 9001:2015, AISC, BS, and Eurocode standards.

Technical drawings and engineering calculations
Technical drawings and engineering calculations

Through stress and displacement simulation, engineers can identify key load points and minimize errors during fabrication and erection. The design data is directly linked to the CNC cutting, gantry welding, shot blasting, and automatic painting lines at our Binh Duong factory, ensuring complete consistency from drawing to finished product.

3. Inspection and project acceptance

During the construction and erection stages, Truong Thinh’s field engineers and quality supervisors are always present to inspect foundations, delivered components, lifting equipment, and safety measures. Each fabricated component undergoes dimensional checks, flatness and welding precision tests, and surface roughness inspections (Sa2.5 – Ra15–50) before shipment.

Inspection and project acceptance
Inspection and project acceptance

Upon completion, the structure is measured for deflection, alignment, and connection spacing. Thanks to an integrated quality control process between the factory and construction site, over 95% of Truong Thinh’s projects pass final inspection on the first attempt.

4. Professional technical support process

Truong Thinh operates a closed-loop technical support system following international B2B service standards:

Professional technical support process
Professional technical support process
  • Request reception: Clients can send inquiries via email, technical hotline, or project representatives. All requests are responded to within 4 working hours.
  • Project analysis: A dedicated engineering team evaluates the scope, complexity, and priority level of each request. For special projects such as those involving heat treatment, corrosive environments, or dynamic loads—engineers conduct on-site inspections.
  • Solution proposal: Based on the analysis, Truong Thinh provides revised drawings, technical specifications, and alternative material options to optimize performance and cost. For investors seeking transparent and detailed pricing, please refer to our cost quotation for services for accurate estimates aligned with technical specifications.
  • Implementation and supervision: Depending on the project scale, Truong Thinh’s engineers offer on-site or remote support via 3D modeling and video guidance.
  • Reporting and archiving: All data, images, and acceptance reports are stored for warranty, maintenance, and reference in future projects. Through this process, Truong Thinh maintains a 100% on-time technical response rate and has become a trusted partner in numerous projects across Vietnam and abroad, including Dabaco, LDG Group, Sino Bay Phnom Penh, and P&H An Giang.

5. Warranty and after-sales support policy

For Truong Thinh, warranty service is not just an obligation but a commitment to long-term collaboration with business clients. Warranty policies are flexibly applied depending on project type, environmental conditions, and service scope to ensure sustainable operational performance.

Warranty and after sales support policy
Warranty and after-sales support policy
  • Warranty for fabricated products: All fabricated steel components—beams, columns, purlins, bolts, base plates, and connection details—are fully warranted for material quality, dimensional accuracy, welding, and coating integrity.
  • Warranty for erected steel structures: For completed steel structure projects, Truong Thinh provides technical warranty programs including periodic inspections, structural condition assessments, and reinforcement consultation when needed. Protective coatings, on-site welds, anchor bolts, and bracing systems are regularly monitored to detect early signs of corrosion, deformation, or degradation.
  • After-sales support: For specialized facilities such as chemical plants, cold storage, or export projects, Truong Thinh offers technical inspection, surface maintenance, and performance optimization services to extend structure lifespan and minimize operating costs.

More than just a supplier, Truong Thinh positions itself as a technical and fabrication partner, accompanying clients throughout the entire project lifecycle—from component production and erection to warranty and maintenance.

A professional technical support system has enabled Truong Thinh to maintain its position as a leading company in steel structures and mechanical fabrication in Vietnam, delivering comprehensive technical solutions from the first drawing to the operation stage, in pursuit of the core values: “Prestige – Quality – Efficiency.”

Linh Phương
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